This usually means your website domain is not on the Allowlist.

1. Go to Settings > System in your Dashboard.
2. Check the Websites list.
3. Ensure the domain matches exactly (e.g., https://myshop.com).

This is often a WebGL issue or a network firewall blocking Mapbox.

• Check your browser console for errors (F12).
• Ensure hardware acceleration is enabled in browser settings.
• Verify that api.mapbox.com is reachable from your network.